Technology can let us down and web hosting problems happen and depending on the scale of the problem, can happen on a regular basis. Some of these are purely technical but others occur as a result of a lack of understanding between the customer and the web hosting service.
If you haven't already you should find a company that can provide you with trustworthy web hosting service which is available to you on a 24/7 basis.
The 5 most common web hosting issues are:
1. Email account doesn't work 2. Customer is unable to log in to their account 3. Slow server 4. Missing features - not mentioned at the time of purchase. 5. Poor/lack of technical support
Why it is important to have professional technical support
Business owners are focused on the day to day running of their organisations and don't have the time to deal with web hosting issues. If their website goes down then they want to be certain that this will be dealt with promptly and effectively.
The longer a website is offline the worse it is for business. Every second your site is down is lost revenue for you so you need a fast response - and a fast solution.
You want a friendly and professional technical support team who are always on hand to answer your queries. They will prioritise issues according to need and deal with these in the most efficient manner.
Communicates with you on a regular basis
This is also important. Your website will go offline (known as 'downtime') for essential maintenance but the web hosting service will notify you of this. They will display a message stating the reason behind the downtime, e.g. maintenance and how long it will be before the site is back online.
They will provide you with a range of contact details, e.g. phone numbers, Skype, live chat so that you can contact them at any time.
If you do not receive any of this then it is time to change your web hosting provider.
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Adaptive Consultancy is a London-based web design agency specialising in website design, eCommerce, and internet marketing, including SEO, PPC and SMO. For more on web design agency visit http://www.adaptiveconsultancy.com/web-design/website-design/corporate-web-design/web-design-agency
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