When making purchases from the iTunes store, you can run into problems that are so tricky that you will need to be contacting iTunes, since the standard problem reporting process may not work in these matters.
A very common problem that can lead to people rushing for contacting iTunes is when they are trying to buy or download from iTunes and the purchase does not show up in Recent Purchases section of iTunes.
Most people are able to buy products from iTunes without any hitch at all. However, sometimes, something goes amiss and you will be rushing contacting iTunes. When this happens, you will need to know the process for contacting iTunes so that you can get maximum support and get our problem solved. At other times, you may find that your download does not complete, leaving you with incomplete files. You might also see that your Internet connection is snapped during download, interrupting your download. At other times, you may have a complete the download, but find that the files will not play.
At these times, you will have to go to the iTunes store and click "Account", going on to enter your iTunes account password. This will take you to a page that will display all of your account information, including billing, personal and authorization details. The application will then take you to a screen that will show the dates for your most recent purchases and all of your purchase history.
To go on contacting iTunes, you will have to select the item from your purchase history that you are having trouble with. For contacting iTunes, select the arrow on the left of the item that you are having trouble with. The next thing that you will be shown is what appears like an invoice, showing you the details of the item you have bought. Below it is a button that you will have to click. It is labeled "Report Problem". Clicking this button is the decisive step in contacting iTunes and reporting the problem to Apple.
The best thing about the application that allows you to report a problem to Apple is that you will be shown a page that will not only let you select the problem you are facing and for which you are contacting iTunes, but allow to explain the problem in some detail before you click the Submit button.
This procedure simply goes to show that contacting iTunes is not really that much of an ordeal as it is made out to be. There are simple processes for contacting iTunes and reporting any nature of problem. Contacting iTunes and reporting problems so that you can get them resolved is just another step in enjoying iTunes to the very maximum.
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