Online Reputation Control for Small Businesses

Reviews and testimonials have certainly always been a significant factor in creating the reputation of a company. But because of the web the requirement for online reputation management has indeed become a true requirement for local small companies. There are a load of websites such as,, and where customers of your company can go and write a review of their experience with your company. And those reviews can easily be both really good and bad.

Local search is able to be a substantial advantage for local companies that would like to be seen however you need to bear in mind that consumer's reviews have also come to be a huge aspect in determining local search results. Of course not every review is a positive one but the more positive reviews you have the better. The key for small business owners is to be active with internet reputation management.

What is internet reputation management? Basically it indicates monitoring just what people are saying concerning your business. If a person writes a positive review however if somebody writes a negative review then discover why and see just what if anything you can easily do to make that customer happier or at least what can you discover to make certainit does not occur once again. Your customers can tell you a great about precisely how you are doing as a business and how well your staff members are doing for you. You just have to pay attention.

Right here are a few suggestions to assist with your on-line reputation management.

1.Tune in to what your consumers are stating. Go online and do a search that brings up your business. In Google Places if you come up you'll see a spot that lets you check out reviews. You can also set a Google Alert to tell you whenever a person mentions your business. Go over the reviews. And see just what venues those reviews are being created on. Google draws on a number of sources for reviews. Visit those sites and if you're not already, consider becoming a member. Then you'll have a voice too.

2. Ask your customers to rate you. The more reviews you have the better. Search engine use reviews as a factor for featuring local search results. Ask your customers to create an evaluation for you on their favorite website. If you have an e-mail list of past customers utilize that and request reviews. You may be amazed at how many past customers will be more than happy to do so for you.

3. Do not ever fake a review. Maybe you think you require more reviews. Fabricating them is not the solution. Ask your customers to create actual ones. Building them up may take some time but they'll be worth it while fake reviews will definitely come back to bite you.

4. Not every review is positive. Don't worry that not everyone thought you were ideal. If every review was five stars people might start to think something was up. Getting three stars shows you're not perfect it offers balance. And a possibility to improve that customers experience.

Reviews are an opportunity for your business. However they do require a little on-line reputation management. Be active in learning exactly what people are stating regarding your business. It's a chance for improvement and can easily help you develop consumer commitment.

Titan Web Marketing Solutions is a Website Design, Search Engine Marketing and Graphic Design Company that focuses on helping small businesses attract new customers and increase sales. If you need a website designed for your business or are interested in how you can use local search, organic search, or pay per click to reach more customers then call us at 615-890-3600. Or visit for more information.

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